Refund Policy & 21-Day Guarantee

Raunelle 21-Day Satisfaction Guarantee

We want you to have enough time to use your Raunelle skincare consistently. Eligible purchases may be submitted for review under our 21-day satisfaction guarantee within 21 calendar days of delivery.

Eligibility

• The product must have been purchased directly from Raunelle and the customer must provide a valid order number.
• The product must have been used consistently and according to the directions provided on the product page or packaging.
• The request must include the reason for the claim, clear photographs of the product and remaining quantity, and reasonable proof of use.
• For a results-based claim, we may request clear before-and-after photographs taken in similar lighting, angle and distance, together with the approximate dates of use. These images are used only to review the claim unless the customer separately gives permission for marketing use.
• Only one satisfaction-guarantee claim may be approved per customer, household and product.

Skincare results differ between people. The guarantee does not promise treatment or cure of a medical condition and does not cover damage caused by misuse, use contrary to directions, tampering, or products purchased from an unauthorized seller.

Damaged, leaking or incorrect orders

Please contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video showing the issue. If we confirm a fulfilment or transit problem, Raunelle will arrange a replacement or suitable resolution and cover the related replacement shipping.

How to request a return

Contact us on WhatsApp at +92 307 4263301 with your order number and supporting information. Do not send a product back until our team confirms the return address and authorizes the request.

Return shipping and refunds

• For an approved satisfaction-guarantee return, the customer is responsible for securely packing and returning the product using a trackable courier.
• Original delivery fees and customer-paid return courier charges are non-refundable, except where the item was damaged, incorrect or faulty due to Raunelle or the courier.
• After the approved return is received and inspected, the refund is processed to an available original or agreed payment method. Bank and payment processing times may vary.
• Items returned without approval, outside the claim period, or without the requested evidence may not qualify.

Order cancellation

Contact us as soon as possible if you need to cancel an order. Once an order has been processed or dispatched, cancellation may not be possible and the applicable return conditions will apply.

This policy does not limit any rights that cannot lawfully be excluded.